At Celltel, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with returns, refunds, or exchanges—based on the following policy:
You can request a return within 7 days of receiving your order.
Refunds (to original payment method)
Exchanges (for another item of equal value)
Store Credit (for future purchases)
Products can be used, but must be returned in original packaging and in a resellable condition.
Shipping costs for returns must be covered by the customer.
Used products
Items that are damaged after delivery due to misuse
We currently do not offer refunds or exchanges for items that are damaged or faulty after use. Please ensure the product is checked thoroughly upon delivery.
We accept return requests from both local (Pakistan) and international customers. However, international return shipping will also be the responsibility of the customer.
To initiate a return, please contact our support team at [your email or WhatsApp] within 7 days of delivery. Include your order number, product details, and reason for return.